PERFECT WORLD Heaven’s Mandate
In accordance with particular PlayPark Inc. policies, as they are provided on our company website and subsites, certain penalties are imposed on accounts for violating the PlayPark Inc. Code of Conduct, and for any of the violations that are listed below. It is the responsibility of every customer to be aware of our Company Policies, violations, and penalties as agreed upon in the Playpark End User License Agreement. Claims of ignorance of such information shall not be excused.
Listed here are the general account penalties maintained by PlayPark Inc. as a company. There also exist game-specific account penalties, which you can find by following the appropriate links at the bottom of this page. In most cases, game-specific account penalties will take precedence over our general company account penalties. However, please remember that depending on the nature of each violation, either company or game-specific penalties may apply, the choice of which, rests on the sole discretion of PlayPark Inc.
Please read through the enumerated violations carefully.
For questions or concerns, please contact PlayPark Customer Support:
Important Reminders regarding Violations and Penalties
- All penalties listed above are arranged into standards dependent on the general nature of each offense but are subject to any adjustment as deemed necessary by the sole discretion of PlayPark Inc
- All violations are validated through the actual observation of PlayPark Inc. Game Masters.PlayPark Inc. has no obligation of presenting evidence related to any cases it has ruled upon.
- All penalties listed above can be issued on a per-instance basis, resulting in an accumulation of 1st offense penalties or an automatic 3rd offense penalty, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of PlayPark Inc.
GAME SPECIFIC ACCOUNT PENALTIES
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Game Moderator Game Moderators are committed to helping and guiding users to experience the game at its full potential. Every effort must be made in bringing prompt service and in improving the quality of the game. GMs are to respond to users’ needs in a polite and professional manner. What Moderatorss can do for players of Perfect World:· Moderators will do their best in answering questions and handling complaints or concerns users may have in-game.· Moderators are to respond in a polite and professional manner.· Moderators are to oversee events or quests in-game.·What GMs cannot do for players of Perfect World:· GMs cannot and will not participate in any party or guild. They cannot and will not “tank” for or provide “buffs” to players, unless it coincides with an event or promotion that requires them to do so.· GMs cannot and will not give players items, potions or gold (trading with players is not allowed) unless it is part of an event or promotion.· GMs will not give special treatment to any player or specific group of players. GM’s are to be impartial, unbiased, and objective within the scope of their responsibilities and judgment.Rules of Conduct The following rules govern basic interaction within the Perfect World game and the Perfect World social media, groups, and forums. Please be aware that failure to comply with these rules of conduct may result in the termination of your Perfect World game and forum account according to the Perfect World End User License Agreement (EULA)Offense ListI. Verbal OffensesUse of Profanity or Obscenities in any means Users are prohibited to use sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language.Users are prohibited to post or link to any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive imagery or content. Spamming or Flooding in any type of channel II. Illegal Trading and Dealings Real Money Trading (RMT) Advertising non PlayPark Products Use of PlayPark Products or services for illegal activities
III. Harassment Harassing or Defaming users or PlayPark Employees Attempting to directly or indirectly assassinate a GM character or another player’s character is prohibited. Making Real-Life Threats Distributing another user’s Real-Life Personal Information Impersonating a PlayPark Employee, Affiliate or another player Kill-Stealing* Flagged as Bannable Monsters: Monster Name: Changeling Commander Haspon Griefing* · PerfectWorld Website – https://perfectworld-ph.playpark.com/ · Facebook Page – https://www.facebook.com/PlayPark.PW.PH/ · Facebook Group – https://www.facebook.com/groups/PlayPark.PerfectWorld/ * Due to the sensitive nature of Kill-Stealing and Griefing, punishment will only be dealt IF and only IF evidence is provided that shows clearly the offense occurring (see Evidence Policy, below). In the event that the submitted evidence was found to be lacking, the name of the character reported will be noted and observed only.
IV. Others Any type of act or behavior deemed inappropriate by PlayPark Any other action that is similar to the above but not mentioned will still be held according to the Perfect World Game Rules and Policies. This set of rules may be modified at any time according to the Perfect World GM Team’s discretion, but with proper notification of the changes through the Perfect World Philippines official website and social media, groups, and forums. *The Perfect World GM Team’s decision on any case is final. Misconducts I. General Misconducts Cursing, swearing, or use of foul language II. General Fraud III. Game Integrity Infringement Use or distribution of any hack/hacking programs Also, be reminded that PlayPark reserves the right to evaluate every incident on a case-to-case basis; meaning, actions take in one case may differ from those previously taken with other cases of similar nature. Penalties:
* Vulgar and offensive character names or guild names will be changed without prior notice. Important Reminders regarding Violations and Penalties 1. All penalties listed above are arranged into standards dependent on the general nature of each offense but are subject to any adjustment as deemed necessary by PERFECT WORLD GM Team’s sole discretion. 2. All violations are validated through presented evidence and actual observation of PlayPark Inc. team members and/or Game Moderators. PlayPark Inc. has no obligation of presenting evidence related to any cases it has ruled upon. 3. All penalties listed above can be issued on a per-instance basis, resulting in an accumulation of a minimum penalty range or an automatic maximum penalty range, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of Playpark Definition of Terms: · Policies To expedite the prize-awarding process, starting March 15, 2020, all characters must remove any special character in their names to English alphabet and numbers only. Prizes from events and promotions for players with non-compliant names may experience severe delays or may not be sent at all. 2. Harassment Policy 3. Scamming Policy The following are the ONLY official websites of Perfect World and Playpark: · Playpark – http://www.playpark.com/en-ph · Topup – https://playmall.playpark.com/Login.aspx · PerfectWorld Website – https://perfectworld-ph.playpark.com/ · Facebook Page – https://www.facebook.com/PlayPark.PW.PH/ · E-Support – https://secure2.playpark.com/CustomerSelfServiceSEA/Landing.aspx?Gid=261 · Facebook Group – https://www.facebook.com/groups/PlayPark.PerfectWorld/
5. Evidence Policy *Note: Screenshots must be submitted in .jpg format, with at least High image quality. The name of the offender must be clearly seen, and the screenshot or video must show the offender in action. |